Descriptions of Greg’s presentations are available at the bottom of this page.

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A FEW OF GREG’S COURSE DESCRIPTIONS:

“How to Use Data to Drive Your Entire Business” This course will present metrics (measurables) that well performing commercial service departments achieve.  It will help you understand how to organize, structure and staff your department to produce similar results. (The focus is on in-office and support staffing, not field techs) “Service Metrics for Performers (and How to Get Them)” Data is everywhere, yet roofing contractors have been slow to utilize data to separate themselves from their competition.  This presentation will show you how to collect data, what data to collect and how to then use it to sell to your customer base.  It can (and should) be used in conjunction with both service sales and project (reroofing) sales and gives a contractor a tremendous advantage in the marketplace over those contractors who still think getting work is about a low bid price. “How To Start (or Grow) a True Service Department – What You Need to Know That You Don’t Know” Even when the intent is there, most roofers do not make the progress they could when trying to grow their service departments because their approach is fundamentally flawed.  This presentation will focus on highlighting the true challenges a company faces, not those they think they face, in starting or growing a true service department. “How To Start (or Grow) a True Service Department – Just What Is “Great Service?” This course will give examples of truly great service provided by roofing contractors to building owners; yes, there are roofers actually doing these things!  The course will also identify a commonality that is fundamental within each.  Based on this, the session will offer a series of measurable performance goals that a contractor can take back to his company and immediately begin to apply. “How To Sell Preventative Maintenance (And Why You Need To)” Service work can be very profitable, but preventative maintenance work can be much more so.  Yet most contractors struggle when it comes to selling preventative maintenance.   This training will first make very clear why you need to be selling preventative maintenance, but will mainly be focused on how to do so successfully.  We will share proven techniques that absolutely will work for you. To say that our world is changing is to be redundant. This presentation will do two things: First, it will explain exactly what and where these changes are coming from and what you as a contractor can do to begin to get ahead of the curve. Secondly, it is going to point to one of the most important things you can do to deal with the coming changes….you need a coach. “How to Professionally Document Your Repairs” Greg Hayne has developed a training program for building owners that includes photos of common problems. This program is geared toward roofing contractors and will highlight best practices in roofing documentation. “Hire Smart, Manage Smart, And Sell Smart” You wouldn’t rooftop materials onto a roof with a rope and pulley if you could use a crane, would you? Then why are you still utilizing “rope and pulley” practices for managing and hiring your employees and selling to your customers? Hire Smart will introduce you to a computer-generated behavior assessment tool that can be used to help boost sales by better understanding how to interact with a prospect or an existing customer as well as other business management tools. These tools will help you to help hire the right person for the right job—to “Hire Smart,” to help improve the effectiveness of existing employees and help retain them.